Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Dover | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Dover is a GPhC-registered online pharmacy weight loss clinic serving patients in Dover, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

When you use our services, we may collect the following types of personal information:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, delivery address
• Health data: Medical history, current medications, weight, BMI, and other health information relevant to your treatment
• Payment data: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

2. How We Use Your Data

We use your personal data to provide safe, effective pharmacy and weight loss services. Specifically, we use your data to:

• Process your consultations and allow our pharmacist to review and approve your treatment
• Dispense and deliver your medication — orders are typically dispatched within 1 working day of pharmacist approval
• Maintain accurate medical records as required by GPhC standards
• Communicate with you regarding your order, health, or follow-up care
• Comply with legal and regulatory obligations
• Improve the safety and quality of our services

Our lawful bases for processing your data include the performance of a contract, compliance with a legal obligation, and, for health data, the provision of healthcare and treatment.

3. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to operate properly
• Analytics cookies: To understand how visitors use our site, helping us make improvements
• Functional cookies: To remember your preferences during your visit

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect how the website functions.

4. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery providers: To fulfil the dispatch of your medication
• Payment processors: To securely handle your transactions
• Healthcare professionals: In cases where referral or clinical advice is required for your safety
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to share information

All third parties we work with are required to handle your data securely and in compliance with applicable data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

5. Data Retention

We retain patient records for a minimum of eight years following your last interaction, in accordance with NHS and GPhC guidelines. After this period, data is securely deleted or anonymised. Payment and transactional records are kept only as long as required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain a high standard of data security. Despite these measures, no online system is completely risk-free, and we encourage you to contact us immediately if you suspect any misuse of your data.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to object to or restrict certain types of processing. You also have the right to data portability in some circumstances. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009
• Registered with: General Pharmaceutical Council (GPhC No. 9012511)

This policy is reviewed regularly and may be updated to reflect changes in our services or applicable law. We encourage you to check this page periodically for the latest version.